Resume
Summary
Senior product manager with 10 years across technical product, enterprise digital strategy, B2B SaaS, and AI adoption. Master’s in Computer Science and graduate certificate in AI from UPenn; hands-on with LLMs, RAG, human-in-the-loop evaluation, guardrails, APIs, SQL, and risk-aware AI implementation. Proven track record of defining product strategy, executing 0→1, and shipping complex technical projects in high-velocity startup environments. Technical builder comfortable using Python and APIs to prototype internal tools and drive engineering fundamentals in product delivery.
Education
University of Pennsylvania
Master of Applied Science, Computer Science
May 2022 · GPA: 3.96/4.0
- Core Competencies: Artificial Intelligence, Algorithms & Computation, Data Structures & Software Design, Database & Information Systems, Computer & Network Security, Computer Systems Programming, Blockchains & Cryptography
- Degree formerly known as Master of Computer & Information Technology (MCIT). Renamed in 2026.
University of Pennsylvania
Graduate Certificate in Artificial Intelligence
Aug 2025
- Core Competencies: NLP, Deep Learning, AI Ethics, System Prompt Design, Applied ML, Model Validation
Claremont Graduate University
Master of Fine Arts
- One of two students nominated by the department for the national Joan Mitchell Foundation MFA Grant Program Award.
Princeton University
Bachelor of Arts
- Graduated Magna Cum Laude. Certificate in the Language and Culture of Ancient Rome.
Recent Work Experience
Product Manager, Blackthorn.io
Sep 2024 – Present · New York, NY / Remote (Globally distributed team)
B2B Salesforce-native events platform. Focusing on AI-driven enterprise workflows.
- AI Workflow Strategy & Execution: Built a 0→1 Custom GPT feedback-analysis pipeline that surfaced 2 previously invisible customer pain-point themes and proved the need for deeper thematic analysis beyond feature-request counts. Wrote Python extraction scripts, designed RAG and regex retrieval architecture, and iterated on prompts, retrieval rules, and a synonym bank so customer feedback could inform roadmap decisions before moving into an enterprise platform.
- Workflow Design: Built repeatable AI workflows for product discovery, stakeholder alignment, and use-case evaluation, including a multi-agent Claude skill that runs 5 parallel stakeholder agents, chains outputs through Synthesis and Self-Evaluation passes, and preserves learnings in persistent memory. Extended the pattern to competitive research and product teardowns, turning ambiguous product questions into structured inputs for roadmap prioritization, value framing, and decision-making.
- Rapid Tooling & Delivery: Vibe-coded a zero-cost public roadmap platform in <1 day using Claude Code, replacing a deprecated vendor tool by automating Google Sheets data into brand-compliant HTML published via GitHub Pages, eliminating third-party tool procurement costs for the Product team.
- Human-in-the-Loop AI Workflow:Designed an AI QA operating pattern that lets non-technical staff turn natural-language bug reports into structured, implementation-ready user stories and requirements with dependency ordering, verification criteria, and i18n needs. Output feeds directly into Claude Code for source changes, connecting stakeholder review, quality guardrails, and automated execution.
- API-First Platform Ownership: Own strategy, roadmap, requirements, and pre-GA delivery for an event-capacity microservice created to solve concurrency and race conditions during high-volume registration. Partner with platform engineers on API design, system architecture, backlog tradeoffs, release readiness, and user workflows that make complex capacity decisions reliable and explainable for end users.
- Adoption & Enablement Strategy: Led pilot, evaluation, and rollout of Coworker.ai, an AI knowledge and agent platform, achieving 95% company adoption and an estimated 2+ hours saved per user/week. Partnered with the vendor team on adoption metrics and usage expectations, then built onboarding and enablement materials for company-wide adoption.
RLHF Consultant, Freelance
June 2024 – Present
Contributing to the safety and alignment of next-generation Generative AI models through rigorous RLHF (Reinforcement Learning from Human Feedback) loops. Subject to NDA.
- Model Evaluation & Risk Awareness: Evaluate next-generation model outputs for code correctness, reasoning, factual accuracy, and safety through rigorous RLHF loops, building practical fluency in model failure modes, quality criteria, risk signals, and human-feedback systems.
Head of Product & First PM, Cohart
May 2023 – Feb 2024 · San Francisco Bay Area / Remote (Globally distributed team)
Seed-stage B2B/B2C social marketplace startup. High-velocity shipping and 0→1 execution.
- High-Velocity Delivery: Led end-to-end delivery for 9 major feature sets in a lean, fast-paced environment. Drove a 400% increase in MAUs and 2x active accounts by rapidly iterating based on user feedback.
- AI Feature Integration: Orchestrated the development of an MVP AI image search using CLIP embeddings. Collaborated directly with engineers to bridge the gap between user intent and model capabilities.
- Business Impact: Launched web-based implementation of SaaS artist dashboard that increased artist sign-ups by 40% and deployed automation bots that reduced support response times by 83%.
- Data-Driven Decision Making: Built the company's first unified analytics framework. Defined Amplitude taxonomy and wrote SQL queries to track engagement and retention, steering the roadmap based on real-world usage data.
Digital Strategy Director, Claremont Graduate University
Sep 2015 – Jun 2022 · Claremont, CA
- Platform Delivery: Led a 2.5-month emergency intranet migration to a custom hybrid platform serving 3,000+ users with zero downtime, on schedule, and $100K saved while aligning technical, business, and internal stakeholder needs.
- Digital Governance Frameworks: Built written governance frameworks for both the intranet and public CGU website, clarifying ownership, publishing standards, approval workflows, and stakeholder accountability across distributed academic and administrative teams. Re-reviewed practices over time to balance risk, stability, and workability.
- Lean Operational Leadership: Directed a cross-functional unit (developer, marketer + external agencies) with limited resources. Delivered complex technical projects against strict deadlines by enforcing agile prioritization and managing vendor performance to extend team velocity.
- Impact & UX Optimization: Architected full-funnel analytics and optimized UX based on data, driving a 300% YoY traffic increase (Drucker School of Management) and 20% lift in lead gen (CGU) during a complete ground-up redesign of all web properties. Improved program page stickiness by 20% and beat industry benchmarks for time-on-page.
- Marketing & GTM: Built and executed GTM strategy for the new MA in Leadership program, directly bringing in 20% of the enrolled class. Created a brand awareness campaign that attracted 260K new users to the CGU website.
Certifications + Credentials
Microsoft Certified: Azure AI Fundamentals, Microsoft · 2024
View credential
AI Product Management Specialization, Duke University · 2022
View credential
Applied AI + Engineering Projects
Generative AI Projects
- MJAI Mahjongg AI Coach (Python/Azure Custom Vision/Whisper/Agentic AI): Building a real-time coaching workflow where vision and audio inputs feed a game-state tracker, deterministic strategy engine, and uncertainty-aware coach agent that asks clarifying questions when confidence is low; designed for edge-device constraints, rate-limited interventions, and user override. Project page
- Company Intelligence Agent (Python/Streamlit/Agentic AI): Built a multi-pass agentic pipeline that compresses 45-60 minutes of research into a structured 1-page brief in under 2 minutes. Three sequential web-search agents feed a synthesis step; added prompt-injection guardrails and an adversarial test suite to validate reliability. Deployed on Hugging Face Spaces. Live demo | Case study
- Document Summarizer (Claude Code/Next.js/OpenAI): Designed a GenAI feature from PoC through a production scaling plan that balances answer quality, P95 latency, error rate, cost, and user trust. Defined tiered evaluation with LLM-as-judge scoring, human feedback, regression testing, per-run telemetry, and A/B testing through feature flags. Case study
- Achievement Tracker (Python/FastAPI/OpenAI API): Built a self-hosted workflow app for capturing work accomplishments in STAR format, with AI-powered tag suggestion, title generation, and field rewriting via OpenAI. Added Notion database sync, WhisprFlow-supported voice capture, CSV export, and local SQLite storage for structured retrieval. Case study
- Headshot Generator (Cursor/Claude Code/React/Nano Banana): Developed a professional headshot generator using React and Google Nano Banana API. Built rapidly using Cursor to test AI-assisted coding workflows. GitHub repo
- Custom GPTs:
- Tiki Mixmaster – your tiki bartending companion
- Podcast Summarizer – helps you catch up on all those podcast episodes you've been meaning to listen to
UrbanWild
A proposal for an ML-enabled urban wildlife research and monitoring app. This was a (fictional) product proposal that I put together. It's not real, but I wish it were!
Streamlit Dashboard App
Python and Streamlit data visualization dashboard that pulls insights from a CSV.
Open Source Contributions
- Password Purgatory API (Author: Troy Hunt) – The Cloudflare Worker public API for deliberately making password creation hell for spammers! I couldn't not contribute. :)
Technical Skills + Tools
- AI & Agents: LLM Integration (OpenAI/Anthropic/Gemini APIs), Agent Orchestration, Multi-Agent Systems, RAG, Prompt Strategy, Model Evaluation, LLM Guardrails, Human-in-the-Loop AI, Responsible AI, Claude Code, ChatGPT, Codex, MCP
- Development: Python (Pandas, NumPy), APIs (REST/JSON), SQL, JavaScript (React/Node.js), Git, Cursor, Bolt
- Product & Data: AI Adoption & Enablement, AI Opportunity Evaluation, AI Evaluation & Guardrails, Technical Product Management, Roadmap Prioritization, Pilot Planning, Business Value Metrics, KPI Definition, Requirements Definition, Governance Frameworks, Amplitude, SQL, Looker Studio, Tableau, Salesforce, Jira/Confluence
- Design: Prototyping, UX Strategy, User Story Definition, Design Systems, Figma, Lucid
Interests + Fun Facts
- I am an artist who has shown in museums and galleries around the United States. My work blends the digital with traditional media and takes the form of paintings and site-specific installations. See one of my works recently acquired by Ontario International Airport here.
- I've also worked as a volunteer mountain patroller (snowboard) at June Mountain, CA. Previously, I was an AASI-certified snowboarding instructor who specialized in teaching women to snowboard.